Kensington Wireless Presenter Not Working: Troubleshooting Guide

Are you experiencing issues with your Kensington wireless presenter not working properly? If so, you're not alone. Many users have reported similar problems, but don't worry - we've got you covered. In this article, we'll take a closer look at the common causes and solutions to help you troubleshoot and fix the issue.

One of the most common scenarios where the Kensington wireless presenter stops working is when all USB devices aside from mouse and keyboard are unplugged. Even with every USB port on your computer, including addon USB cards, the problem persists. You may notice that the device manager isn't listing any problems on any USB devices, and motherboard drivers are up to date.

Interestingly, it's not just limited to a single mouse or device. Multiple mice have been tested on the same computer, and the issue remains unchanged. Furthermore, the problem occurs regardless of whether the drivers are installed or not.

Some users may think that uninstalling the HID-compliant mouse driver in the Device Manager could resolve the issue, but unfortunately, it doesn't always work. In fact, the driver often re-installs itself, making it seem like a temporary fix.

Installing Logitech's drivers has also been tested without success. This raises questions about potential motherboard issues or driver conflicts, which may be causing the problem.

To rule out any USB device conflicts, try disconnecting all devices except for your keyboard and mouse. Unfortunately, this doesn't resolve the issue either, as the problem still persists.

It's worth noting that other USB devices, such as a webcam, USB hub, and IR receiver, don't exhibit similar behavior. Your USB keyboard has never experienced any disconnections, and neither have these devices.

To further troubleshoot the issue, try using different wired mice to see if the problem is specific to your wireless presenter or a general mouse issue. You can also test multiple USB ports on your computer, including those on a USB hub or a PCI card.

In some cases, the issue may not occur for days, while in others, it might happen multiple times within 15 seconds. This erratic behavior can be frustrating, especially when playing games or working on important projects.

The good news is that you're not alone, and there are steps you can take to resolve this issue. By following our troubleshooting guide and trying out the solutions mentioned above, you should be able to identify and fix the problem with your Kensington wireless presenter.

In conclusion, the Kensington wireless presenter not working due to disconnections and reconnections can be a frustrating experience. However, by understanding the common causes and taking steps to troubleshoot the issue, you can get back to using your presenter without any interruptions.